City Olive Website Shipping Policy

• All items are shipped UPS or USPS Standard Ground Shipping.
• Please allow 7-10 business days. These delivery estimates are applicable to in stock items only. Business days exclude weekends and holidays. If your needs are time sensitive, please call the store.
• You may Ship to multiple addresses. When you checkout, you will be given the option on the shipping page to “Ship to multiple addresses.”
• Currently shipping is not available for non-gift card items to Alaska, Hawaii, Puerto Rico or International destinations.

City Olive Website Return Policy

• Unopened non food items returned within 7 days with the original purchase receipt will be exchanged or store credit will be issued.
• If your packaged arrives damaged, please submit a photograph of the damage.  We will not issue a credit or replace the item without photo documentation. Claims must be submitted within 5 days of delivery.
• Returns with a gift receipt, will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.
• Wrap the package well. Remember to insure it for full value. Shipping charges are not refundable.
• We are not accepting return or exchanges of unopened food items.
• We appreciate your business, customer satisfaction is our priority. We invite you to call or email us here with questions or concerns.